Job Description

Job Title: Career Coach/Case Manager
Location: St Joseph County, South Bend, Indiana 46628

Responsibilities: 

• Manages a caseload of participants and provides work readiness counseling and mentoring 
  

• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions 
  

• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness 
  

• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals 
  

• Maintains information about area resources and employers 
  

• Ensures participant accountability and attendance; tracks and maintains employment retention goals 
  

• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment 
  

• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues 
  

• Provides information to participants on available training and/or jobs that will lead to advancement 
  

• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts 
  

• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued 
  

• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency 
  

• Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level 
  

Requirements

Qualifications:

• Associate’s degree from an accredited university or college, or 12 months of related work experience 
  

• Excellent verbal and written communication skills 
  

• Demonstrated customer service skills 
  

• Familiarity with the communities being served, with knowledge and understanding of local needs and resources 
  

• One to three years’ experience in workforce development or related programs preferred 
  

Travel requirements: Frequent Local Travel

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