Customs Brokerage Agent Job at Expeditors, Ellenwood, GA

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  • Expeditors
  • Ellenwood, GA

Job Description



“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description



Operations:

  • Ensure accurate and timely LOG to DLV process flow
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Oversight and execution on all customer standard operating procedures via the DLSOP.
  • Work with the team on meeting KPI standards, as per department goals and metrics.


Support the supervisor in the following areas:

  • Daily review of workflow and reports to support the team in meeting metrics
  • Audit files and support the team in ensuring that the team is meeting operating process standards and compliance regulations.
  • Build and maintain strong relationships with customers and governmental Customs organizations.
  • Monitor training and timely completion of items on team’s learning plan and PDP.
  • Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.


Sales / Retention:

  • Participate in the transition of new business/ updates to existing business.
  • Assist in retention calls and complete reviews of customer data in preparation for QMRs


People:

  • Identify with manager / supervisor, develop, and mentor your No. 2.


Support the supervisor where needed:

  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Be a guide for the team - mentor agents
  • Follow-up new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability.


Systems:

  • Promote productivity tools
  • Be open to implementing new system changes and enhancements with your team.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.


Culture:

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications



Education and Experience:

  • Bachelor’s degree from a four-year college or university or equivalent experience.
  • A minimum of 3 years of Customs Brokerage/Compliance experience
  • Computer skills (Microsoft Word, Excel, Power Point)
  • Ability to type:45wpm
  • Ability to work under pressure
  • Ability to adapt to changes
  • High level of attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Process oriented

Training Requirements:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information



Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Shift:

Tuesday - Saturday (08:00am - 05:00pm)

Sunday - Thursday (08:00am - 05:00pm)

Reporting Structure: Customer Brokerage Lead, Supervisor, Manager

Job Tags

Full time, Worldwide, Shift work,

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