Job Description

Acara Solutions is seeking a Field Service Operations Coordinator for a Full Time Direct Hire opportunity available in Columbus, MS

Compensation: $60,000 - $70,000 

About the Role
A fast-paced operations team is seeking a highly organized and proactive Field Service Operations Coordinator to support and manage field service operations in Columbus, MS. This role is responsible for scheduling and coordinating all service activities-including internal technicians and third-party vendors. Key responsibilities include managing service calls, overseeing work order completion, maintaining records, and supporting inventory and parts coordination. The ideal candidate is detail-oriented, thrives in dynamic environments, and plays a vital role in ensuring timely service delivery and high customer satisfaction.

Key Responsibilities

• Schedule and dispatch service calls for equipment repairs and maintenance
• Coordinate with both in-house technicians and third-party service providers
• Monitor and follow up on open service tickets to ensure timely resolution
• Maintain detailed service records using CRM or service management tools
• Communicate clearly with customers regarding service status and updates
• Support operations with documentation, scheduling, and coordination of parts
• Assist with managing service inventory and parts ordering
• Track and report on service performance metrics and completion rates

Job Requirements

Skills / Qualifications:

• Experience in service coordination, dispatch, or administrative support (preferably within field service or equipment-related industries)
• Strong organizational and time-management abilities
• Clear and professional communication skills (written and verbal)
• Ability to manage multiple priorities while maintaining attention to detail
• Familiarity with CRM or service scheduling platforms is a plus
• Team player comfortable interacting with technicians, vendors, and customers

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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