Job Description

Req ID: 352762

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Multi-Cloud Service Provider Operations & Administration Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT Data Services is Hiring!

Position's Overview

At NTT DATA Inc., we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Cloud Service Delivery Manager/Project Manager to join our team.

Client's business problem to solve?

You will take a key role in NTT Data Cloud Service Delivery Management practice and Program Management Office.  The Multi-Cloud Service Provider Operations & Administration Specialist works directly with cross-functional teams across the company, as well as with clients consuming services under our Microsoft CSP program, AWS managed account, or GCP reseller agreement managing the interests of NTT Data but also aligning these with our Clients’ Cloud needs. 

The ideal candidate has a broad skill set:

• Strong project management skills.
• Excellent communications both written and oral, be able to talk to and act on many organizational levels.
• Can Do attitude and entrepreneurial skills to meet milestones and deadlines.

Position's General Duties and Tasks

In this role you will be responsible for:

• Maintaining strong relationships with customers and ensuring alignment with their cloud needs across Microsoft CSP, AWS managed accounts, and GCP reseller agreements.
• Identifying customer requirements and overseeing service delivery within the business context, including multi-cloud environments.
• Managing finances, budgets, and tracking contract deliverables to ensure compliance and profitability.
• Driving cost optimization strategies without compromising customer satisfaction.
• Assessing customer feedback and leveraging creativity to establish, improve, and refine services.
• Building partnerships and collaborating with cross-functional teams and account leaders to define service delivery criteria and resolve issues.
• Providing status reports, dashboards, and updates to client stakeholders; mitigating risks and accelerating issue resolution.
• Overseeing P&L control, complex negotiations, scope management, risk logs, deviations, and mitigation strategies.
• Coordinating multiple projects through effective communication, data collection, and analysis; may act as Project Manager for concurrent initiatives.
• Applying outstanding analytical, problem-solving, negotiation, and organizational skills to achieve objectives with urgency.
• Relating business knowledge to complex multi-cloud challenges and driving actionable solutions.
• Managing ambiguity and delivering results while presenting information concisely for executive review and approval.
• Handling financial operations related to cost recovery and intercompany transactions across regions.
• Overseeing billing account alignment, credit applications, and invoice dispute resolution to ensure compliance and prevent financial exposure.
• Supporting user management processes, including account setup and access governance across multiple cloud platforms.

Requirements for this role include:

• A bachelor's degree in a business-related field.
• Bilingual - Fluent in English and Spanish.
• Experience in financial administration, cost recovery, and intercompany billing processes.
• Strong understanding of Cloud Hyperscaler’s partner agreements.
• Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Good understanding of infrastructure components such as networking, servers, storage, and virtualization.
• Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.
• Proven track record of identifying and resolving issues that arise during project execution.
• Ability to think critically and develop creative solutions to overcome challenges and obstacles.
• Experience mitigating project risks and ensuring project deliverables are completed on time and within budget.
• Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Proven consensus-building skills in a remote role.
• Leadership skills with the ability to motivate and lead cross-functional teams.
• Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.
• Strong analytical and negotiation skills.
• Self-starter, energetic, flexible, innovative, and willing to get things done.
• Willingness to stay updated on industry trends, emerging technologies, and best practices.
• Ability to adapt to changing project requirements and priorities in a fast-paced environment.

Preferences: 

• 5+ years relevant experience.
• Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery.
• Enterprise work experience dealing with highly complex situations is strongly preferred.
• Experience managing technical and executive-level relationships (IT Director, VP, and C-level).
• PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.

Required schedule availability for this position is Monday-Friday (time zone to be determined). 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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