Job Description

Job Summary

Are you passionate about customer training and learning enablement? Do you have a curiosity about creating content that fits seamlessly into a larger customer learning journey? We are seeking a hardworking and innovative Instructional Designer who will be responsible for working within a team environment to create engaging content for eLearning and virtual blended training solutions. In this role, you will design, develop, and implement training content for a variety of iCIMS customer-facing learning programs that will enable customers to get the most out of our Software-as-a-Service (SaaS) platform.

Responsibilities

• Partner with stakeholders and training team colleagues to create new learning content and update pre-existing materials.
• Ability to craft engaging scenario-based modules that incorporate process overviews, system demos, and video explainers to add learning context to technical SaaS platform functionality training.
• Focus on creating engaging content that speaks directly to an audience of external customers, including both technical and non-technical audiences.
• Ensure learning content is reusable for multiple formats, including eLearning SCORM packages, embedded video, infographics, and in-app guidance.
• Meet all pre-defined objectives within timelines as outlined by project managers and maintain consistent communication lines with larger customer training team.
• Create learning content within pre-existing templates and design specifications so that it matches company branding guidelines.
• Manage multiple instructional deliverables from inception to completion, including concept design, scripting, content build, and final review and deployment.

Qualifications

• 5+ years of Instructional Design experience with strong proficiency in eLearning and system functionality videos.
• A minimum of 1 year of experience in creating customer-facing Training for software/SaaS platforms.
• Confirmed experience using established methodologies in all stages of the instructional design process, includes needs assessment, analysis, design, development, implementation, and evaluation.
• Proven understanding of publishing content to one or more Learning Management Systems (LMS).
• Proven experience in designing interactive training using authoring tools such as Articulate 360/Storyline, TechSmith Camtasia/SnagIt, Powtoon/Vyond, and HTML based applications.
• Ability to record quality voiceover content for a variety of video types.
• Strong quality assurance and editing skills.
• Experience with loading learning material into a Learning Management System (LMS) and outlining UX requirements for course shells and search keywords.
• Strong ability to communicate effectively in visual, oral, and written form to all levels of the organization articulating key concepts in a concise and succinct manner.
• Possesses outstanding time management, organizational and communication skills, and the ability to collaborate with members of a team.

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