Job Description

The Triage Clinical is the main link between the patients and the Provider. The Triage Clinical provides care and related services to patients in the medical centers.

 
Essential Job Duties: 

• Excellent communication skills to coordinate patient care quickly and efficiently with clinic team members. 
• Talks directly to patients on the phone and in person and directs them to the appropriate place based on their current situation. 
• Performs short evaluations of the patient’s situation via phone or in person, to estimate the severity of illness and/or injury, including learning about chief complaints to determine patient needs. 
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history, conferring with Provider.
• Sends those with high-risk chief complaints, such as chest pain and abdominal pain, to the ER immediately or arranges for an ambulance after conferring with the Provider. 
• Set up appointments for patients who do not need to go to the ER but need to see a Provider, or arrange for a Front Desk Receptionist to make the appointment. 
• Follow all OSHA, HIPAA, radiation, and safety procedures. Ensure HIPAA compliance during conversations. 
• Display a courteous, empathetic, and respectful attitude.
• Demonstrate proficiency in all clinical skills. 
• Provide patient education if appropriate and as directed by Provider.
• Provide timely and accurate documentation of all conversations/encounters with patients.
• Other duties as assigned. 

  Additional Responsibilities: 

• Assist with the completion of patient-related forms/paperwork. 
• Assist with clinic coverage as/or needed for appropriate patient care. 
• Attend all required staff training courses and meetings. 

Behavioral Expectations: 

• Flexibility and proficiency with multitasking. 
• Maturity and ability to deal effectively with job demands.
• Respect for the confidentiality of all aspects of patient care and business matters of the Hot Springs Health Program. 
• Professional attitude and appearance. 
• Abide by the policies and procedures of the Hot Springs Health Program, located in the employee handbook. Abide by all federal, state, and local regulations. 

Education and Experience: 

• Education: High School graduate or GED 
• Experience: Graduate of Medical Assisting Program preferred. Minimum of one (1) year triage experience preferred. 
• Other: BLS/CPR Certified. Valid N.C. Driver’s License, proof of auto liability insurance, and dependable transportation. 

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